The Business Service Manager is the Business Service Management (BSM) platform from Novell. Before the acquisition from Novell at the end of 2008 the product was provided by Managed Objects and was developed and distributed under the same product name "Managed Objects". The main focus of the product is to provide a extensive collection of applications, functionality and visulalisation alternatives around the topic Business Service Management. Over 50 different Out-of-the-box adapters to Thirdparty tools e.g. BMC Remedy, IBM TADDM, Tideway Foundation, Netcool or CA Unicenter or to any other data sources e.g. databases, webservices, logfiles or SNMP Traps allow the provison of each data sources in your company. A powerful and user-friendly reconciliation engine enables consolidations of the different data to service models. Service views can be generated and mapped with the integration of events to provide dependencies and status information of Business Services and components.
After definition of your Business Services and across the integration of the data from your Management Tools the Business Service Manager facilitates automatically a entire and customisable visualisation of your Business Services, processes or IT Infrastruktur components in real-time.
NovService M
The Business Service Manager estabilshs with the simple and generic alternatives of data integrationfrom differnt sources and with the available applications, functionailities rather visualisations a market leading Business Service Management platform for your company. The benefit grows last but not least with several extension modules for specific topics:
- Business Experience Manager
Performancemeasurement of applications End-to-End with a Enduser perspective
- Business Service Level Manager
Definition and Monitoring of Service Level Agreements
- Business Technology Insight
continuously discovered and monitored for application components and dependencies.
- myMO Executive Dashboard
Provide webbased portlets based on Web 2.0 technology with personalization of the pageview
- myCMDB
New Configuration Management Database (CMDB) based on Web 2.0 and Social Networking